FAQ/CUSTOMER SERVICE

1. Once I place my order, how long will it take to ship?

Please allow 5-7 business days for your jewelry to be crafted and shipped. If you need to put a rush on your order please email us at hello@kimdivinejewelry.com and we will do our best to accommodate you.

 

2. What is your return policy?

We want you to be 100% happy with your KD Jewelry. You can return any non personalized jewelry items within 15 days of receipt. Jewelry must be in its original, unused condition. You are responsible for any return shipping costs for returning the item, unless the item received was our error or it arrived damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

There are no refunds on custom/personalized items.

 

3. How will my order be packaged?

Each jewelry item will be placed on a custom KD jewelry card. In order to be eco friendly, all items you purchase will be stacked in one custom KDJ gift box (or more depending on how many items you purchase). If you have multiples gifts in your order you can select the amount of free gift boxes you need on the checkout page.

 

4. Can I leave a gift message with my order?

Yes, we are happy to include a gift message with your order. Just fill out that section during check out.

 

5. Will an invoice come with my order?

No. You will get an email of your order invoice when placing your order. So if you are giving a gift there will not be an invoice with the order.

 

6. What is the difference between plated and filled jewelry?

Gold or Rose Gold filled is an actual layer of gold-pressure bonded to another metal.  Gold filled is not to be confused with gold plating, as filled literally has 100% more gold than gold plating.  Gold filled is much more valuable and tarnish resistant.  It does not flake off, rub off or turn colors.  Anyone who can wear gold can wear gold filled without worries of any allergic reaction to the jewelry.  Gold filled jewelry is an economical alternative to solid gold!

NOTE: Any gold or silver plated items we make are actually electroplated which is a special coating that makes the plating last so much longer, stay bright, and not tarnish. Make sure to read our jewelry care instructions to give you tips on how to properly care for your jewelry. 

 

7. What is Vermeil?

Vermeil means gold plating over sterling silver. For example, most of the stone bezels and druzy stones are coated in sterling silver then plated in 18 or 24k gold.

 

8. I placed my order and I need to make a change to it? What do I do?

You can email us at hello@kimdivinejewelry.com. Include your order number and what you need to change and if you're order has not been made yet, we will do our best to accommodate you.

 

9. Where is your jewelry made?

All jewelry is made with love and by hand in our Los Angeles Studio.

 

10. I am local to Los Angeles, do you sell at local flea markets, or have trunk sales?

Yes, we do! Click here if you'd like to receive KDJ news to stay up to date on Kim's local events, trunk shows, new designs and sales.

 

11. Can I host a KDJ party at my house for my friends and family?

Yes! We love hosting intimate jewelry parties for all your Besties. Email us at hello@kimdivinejewelry.com and let us know you're interested and we'll fill you in on all the details and what perks you'll get for hosting!

 

12. Caring For Your Jewelry

These care instructions come with each item:

This Jewelry was created with care and love. Following these simple steps will help to keep your jewelry looking it’s best year after year.

Keep your jewelry in a cool, dry place. You may store in a zip lock bag, a cloth or a lined jewelry case.

Apply beauty products such as perfume, hairspray before wearing jewelry as certain chemicals in these products may damage the finish.

Always remove your jewelry before swimming, bathing, athletic activities, doing household chores or using abrasive cleaners.

Brass, Copper and sterling silver will darken over time giving them an antiqued look.. Leaving your jewelry out in the open air will cause the darkening to happen Faster. these metals can be cleaned with a polishing cloth to restore their shine.